F.A.Q.

Authorization
How to log in to your account?
Go to /sign-in . In this window, enter your e-mail address, password, and captcha. Click the Login button.
You logged in to your account.
Now you can make a deposit or start trading.
We also recommend you to log into your personal account and enable the two-factor authentication.
More information can be found at the link: /about
How to register an account?
Go to /sign-up . In this window, enter your e-mail address, password, password confirmation, captcha and agree to the Terms of Use. Click the Sign Up button.
Check your e-mail in several minutes. Click the activation link.
Welcome to the Exchange!
What should I do if I haven't received the confirmation letter?
Please check the Spam folder first. If you still can not find our e-mails, please contact support.
How can I change my personal data if I do not have access to my account (forgot my password) and to my mail?
Pin-code is our main security element, so its recovery takes place privately.
Please write your e-mail address and the reason you cannot access it to our e-mail [email protected], indicate your latest deposits and actions on the account, how replenishments were made, their amount and screenshots.
Also, you can use the link for password recovery - /forgot-password
What do I do if I need to make changes to the data entered during the verification process?
You need to send a written request to our mail - [email protected]
Can I delete my account?
This option is not available. You can block the account.
To do this, you can create a corresponding ticket in the technical support, where you need to specify a valid e-mail as well as the KYC data. You can create a ticket here: /support
Deposit / Withdrawal
How to make a currency withdrawal on the exchange?
Go to the Balance tab and click on the "Withdraw" next to the desired coin, enter the address and the amount.
On what terms are the requests for withdrawal being processed?
After the identity verification, all applications will be made within 24 hours.
How do I cancel a withdrawal request?
This option is not available. You can still contact our support, we will do everything possible to help you solve this situation.
How do I replenish my balance?
Go to the Balance tab at the top of the page. To replenish your balance, click "Deposit" next to the desired coin.
Coinovus Referral Program
What is Coinovus Referral Program?
Referral Program is an opportunity to make money with your friends!
Referral - a member of the affiliate program, registered by the recommendation of another member.
How does the Referral Program work?
- Tell your friends about us;
- They need to register by your referral link;
- You will receive 40% of the amount of fees paid by them;
- Your trade commission will be 0.1%.
How to become a member of Referral Program?
Select the “Referral Program” section In your account. Here you can find the information about your referrals (invited users), as well as your personal referral link is displayed here.
To invite a new referral, just share this link (by copying it or making a repost in social networks). After your referral registers with your link, information about it will be displayed in the “Details about referrals” section (your referrals).
Congratulations! You have become a member of the Coinovus Referral Program. Now you will receive a 40% cashback from the commission paid for each transaction made by your referral!
Coinovus Cloud Mining Service
What is Coinovus Cloud Mining Service?
Our service make mining absolitely easy for every person! You don't need to buy expensive equipment and loose your time to configure mining servers - just select mining plan and start to earn right now!
How to order this service?
To place an order, you must go to the Mining page and select a coin, the desired plan and pay for the order.
When I will get my mined coins?
You can withdraw mined coins only after the expiration of the order, that is, after 31 days from the moment of placing the order.
How long does one order last?
The execution of one order takes exactly 31 days from the moment of its placed.
General Questions
How to apply to list?
At the bottom of the page, select the List Now section:
Then the online application form will open.
Requirements to list your coin/token
1. Your project should have a website containing your contact information and a detailed description of the idea. Also official Reddit and Bitcointalk threads for your project are required, as these are respectable and popular discussions platforms.
2. Your request will be reviewed within a week, and you will receive our reply to the email that you indicated in the form. Please note this email should have the same domain as the official project website.
Expect an answer within a week.
What are the criteria for cryptocurrency to be listed on the exchange?
Before entering the exchange, each Cryptocurrency must prove its usefulness, value and liquidity in order to further support the customers' demand.
In addition, the coin that applies to be listed must be reliably protected. The project code must be public and verified.
How long does it take to receive a response from the support team? How does it work?
For the convenience of our users, we have a customer support service that works 7 days a week and 24 hours a day without breaks and holidays. If you have any questions, wishes or suggestions, our specialists are always ready to help you with any problem, and also to hear your suggestions for improving the service. We will do our best to reply ASAP.
Can I connect a bank account to my account?
Unfortunately, this option is currently unavailable on our exchange.
Secure your funds
How to enable the two-factor authentication?
Download the Google Authenticator application from Play Market or AppStore. Go to your Account (to do this you need to click on your email in the top right corner)
and then choose the Security section.
Scan the QR code in the downloaded application or enter the number manually. After the "Coinovus" tab appears in the app, enter the authentication code in the “Please Enter Key” field. All set, you enabled the two-factor authentication!
What if I lost the code / key to two-factor authentication?
You need to provide KYC data, account login, as well as data of the latest currency deposits and withdrawals and send this information to [email protected].
Is it safe to use Coinovus exchange?
Yes! The main priority in our work is the security of our clients' personal data and security. We use advanced methods and technologies in the field of security. We implemented two-factor authentication technology to protect your accounts, as well as Anti Phishing, which helps to ensure the reliability of our exchange. More than 95% of all currency is stored on cold wallets. WAF (Web Application Firewall) - a protective screen of a Web application that detects and blocks hacker attacks.
What is two-factor authentication?
Two-factor authentication is an additional resource that allows you to access your account, even if someone else has access to your password. When you log in to your account, you will be offered two pieces of information: your password and a 6-digit authentication code. The authentication app generates new authentication code every 30 seconds. We strongly recommend that all our users enable this security feature to prevent any potential unauthorized access to their accounts. This function is necessary to ensure the security of your assets, so please take the time to set it up as soon as possible!
What is KYC and why is it needed?
Know your customer (abbreviated KYC) is the term of banking and exchange regulation for financial institutions and bookmakers, as well as other companies working with private money, meaning that they must identify and establish the identity of the counterparty before conducting a financial transaction.
This requirement extends to obtaining reasonably complete information about counterparties-legal entities, the nature of their business and certain business transactions for which a financial transaction is being conducted.
Currency operations
Coinovus Codes
Coinovus Codes feeature allows you to generate an alphanumeric redeemable code which can be used to transfer Cryptocurrency between Accounts. To do this, go to the Codes tab at the top of the page: select the currency from those available in your wallet, specify the desired amount of the voucher and click on the “Create code” button. Please note that verification is required.
You will be sent an email containing a 'Confirm' button, which you need to click.
After that, the code of your voucher will appear in the My Codes window.
I purchased currency several days ago, but it still hasn't been received. What do I do?
Please send us a hash of your transaction and we will check all the information.
I can not cancel the Order / Tokens were not credited to the account
Please send us an email to [email protected] with a screenshot of the order, or of the errors attached. We will try to resolve your issue as soon as possible.
Can I cancel an Order?
Yes, to cancel an order, please go to the Orders page at the top of the page.
Please note that you can only cancel those orders that have not yet been accepted, since once the order is executed, such transaction is irreversible and can not be canceled.
Where can I see the history of my orders?
You can see the history of your transactions on the History page in the Orders window.
I issued a Buy Order for 100 coins, with only 20 coins credited to me. Why?
A partial completion of the Order took place. Please wait till the Order for the rest of the coins is accepted.
When will my Order be processed?
Please pay attention that the administration of the site does not accept, control or interfere with trading on the exchange. Please wait until another user accepts your Order. Alternatively, you can cancel an open order and submit a new order with a more competitive price.
I placed an order, but for some reason, it is not accepted, although I can see cheaper Buy Orders being already processed. Why?
Orders can only be purchased by users of the exchange, the administration of the site does not accept, control or interfere with trading on the exchange. If you want to speed up the process, you can cancel the open Order and submit a new order with a more competitive price.
Where can I see Buy Orders?
Buy Orders will be displayed on the main page, or in the Trade tab.
How to create an Order?
To create an order, go to the Trade section of the main page. You can select the cryptocurrency in the "Market" window by double-clicking on the desired coin.
On this page you can see the forms for buying and selling cryptocurrency.
Please pay attention that the Order to buy or sell can not exceed your balance.

On this page, you can also see windows showing actual Buy/Sell Orders of other users of our exchange. Note that the rate is not fixed, since Coinovus is an exchange, not an exchanger, so the rates are formed based on the orders placed by other users on the Trade page.
After placing an order, you can see it either on the Trade page, in the "My Orders" window:
Or on the Orders page.
What is the trading fee?
You can find detailed information about fees on our website by clicking the Fee Schedule tab, which is located at the bottom of the page.
For a specific type of orders, the Transaction fee may differ from those published on the Fee Schedule page. You will see the fee for your transaction before you execute the order.
Is there any transaction limit? What is the maximum / minimum amount of the transaction?
The min. and max. order amount varies for each trading pair and can be seen at the Trade Page when placing an Order.